Refund and cancellation policy

Draft for owner review. This page describes how the service works today. It has not been reviewed by a lawyer.

Cancel free of charge until a driver accepts. After that, you get 100% back if pickup is more than 24 hours away, and 80% back if it is sooner.

In detail

• Before a driver accepts: cancel free of charge and get a full refund.
• After a driver accepts, pickup more than 24 hours away: you get 100% back.
• After a driver accepts, pickup within 24 hours: you get 80% back.
• Unpaid bookings expire by themselves if payment is not made in time. Nothing is charged.

Changing the time instead

You can move your pickup time up to two times, until 2 hours before pickup. If a driver has already accepted, the new time must suit that driver.

If we cannot find a driver

If no driver can take your job, our team contacts you to offer a new time or a refund.

How refunds are paid

Refunds go back to the way you paid.